Shipping and Returns

Information for the calculation of the delivery time.

If the article is marked as immediately available, the delivery time is the duration indicated on the product in our webshop. This applies to deliveries to Germany. Delivery times for other countries and information on the calculation of the delivery date can be found below.

Delivery in Germany Minimum order value € 10,00. The delivery time is displayed on the product

Inside Germany free shipping from a goods value of 49,00 €

For COD shipments shipping costs  increase to € 3.60 delivery fee, and aswell as the collection costs which the postman charges directly from the recipient.

Article from shipping group	Shipping incl. insurance
0 - 0,2 kg	€ 5,90
0,21 - 31 kg	€ 7,50

Delivery within European Union: Minimum order value € 10,00. Specified delivery time + 1 to 5 business days

Article from shipping group	Shipping incl. insurance

Delivery to Switzerland Minimum order value only seeds € 10,00, plants and other goods € 35,00 Specified delivery time + 1 to 5 business days

* Plants and also in some countries seeds shipment require a phytosanitary certificate. The German phytosanitary certificate is certified with the corresponding addition as a CITES document for artificially propagated species of Appendix II of the Washington Convention on International Trade in Endangered Species of Wild Fauna and Flora, i.e. all cacti and most other succulents.

Plants with the addition CITES not outside EU will only be shipped outside the EU in exceptional cases. These species require a special CITES document (€ 95.00) and some countries also require an import permit, which you must apply for with a copy of our export permit. Please ask your authorities if you need a CITES import document and let us know immediately.

Returns

You have to return the goods immediately and in any event not later than fourteen days from the date on which you inform us of any cancellation of this contract to us or passed. The deadline is met if you send the goods before the period of fourteen days. They bear the direct cost of returning the goods. You only need to pay for any diminished value of the goods, where the value loss is due to a necessary to ascertain the nature, characteristics and functioning of the goods handling.

In connection with the sale of batteries and rechargeable batteries, we want to point out the following under battery legislation

As a consumer you can return batteries from the product range and in the outlet of each dealer free of charge or return it to the shipping address of each dealer. You can use the batteries and rechargeable batteries to a municipal collection center or on site (wherever batteries are sold).

In addition, you are legally obliged to return batteries.