FAQ

1.1 What does "CITES" mean?

Plants or seeds bearing the CITES addition are strictly protected under the Washington Convention on the Protection of wild animals and plants, they have been included in Annex I.

Our plants and seeds of these species are artificially propagated. this means they are propagated with horticultural methods and do not come from nature.

For export outside the EU, these species require a CITES document that confirms the artificial propagation.

 

 

2.1 Unavailable products / wish list

Plants for which you are interested, which are not available at the moment, please add to your wish list. So you and we have a memory. You must be logged in to do this.

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2.2 Wish list

You can click on the "Add to Wish List" button in every detail view of a product, whether it is available or not. Of course, this only works if you are logged in (log in:"my account").

If you log in again at later visits (login:"my account") you will find all articles, which you have fooled there once under the menu item "My Wish List". You can immediately see exactly which of these articles are available in the meantime. With one click it is possible to place the corresponding articles in the shopping cart.

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2.3. Ordered articles are no longer available

We understand very well that it is annoying if article could be ordered but later you get the information it is out of stock. Unfortunately, the money is not so easy to earn with a nursery that we can dispense with selling from nursery and at trade fairs and stock exchanges.

Apart from that, we are dealing with natural products, where it can always happen that an unattractive specimen has to be discarded.

This makes it difficult for the shop to display the stock of all species in real time.

We do everything to keep the differences small, but with well over 3000 species in active supply and 5000 cultivated species this is never perfectly possible.

We ask for your understanding.

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3.1 Complaint

Plants are living organisms and can therefore, in rare cases, have hidden damage that could not be detected despite careful inspection prior to shipment.

Should you have a reason to complain, please inform us immediately, but at the latest 2 weeks after receipt. Please send us informative photos by email and describe what you want to complain about. This is the only way we can process your complaint further and comment on it as soon as possible.
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4.1. Shipping

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4.2. Shipping in wintertime
Your plants are always securely packed. If the plants might be in danger because of too low temperature, we pause shipping. This might require only a few days of patience before your plants will safely arrive.

 

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